Travel and Flight Disruptions FAQ

1. What happens if my flight is cancelled?

When a King Island Surf Safaris (KISS) flight is cancelled, KISS will search for alternative means to get you to your destination. We will attempt to:

(i)    offer you a seat on an alternative flight or carrier on the same day or another day;

If you accept alternative transport from us, we would have been considered to have fully discharged our responsibility with regards to your air ticket.

If you refuse the alternatives provided or if no alternatives are provided, then we would refund the remaining unused portions of your itinerary on KISS to your credit card or to your travel agent.  You can make the request for a refund by email via our contact us page on our website.

2. Will I get a refund on my fare if I am given a flight to an alternate destination with KISS due to a delayed or cancelled flight?

No, if you have made a decision to accept an alternate destination, the ticket would be considered as used and there will be no refund.

3. Will KISS provide refreshments in the event of a delay?

In the event of a delay exceeding 90 minutes (excluding uncontrollable delays like those due to weather conditions etc), KISS will provide refreshments if requested. Do note that due to the limited facilities and flight times at some of the regional airports KISS operates to, refreshments/meals may not always be available at those ports.

4. Will KISS bear the cost of a hotel room, taxi fares etc in view of a cancellation, delay or diversion?

The Conditions of Carriage excludes all compensation for consequential damages arising from disruptions. This is similar to the train or bus companies not accepting to pay for hotels etc if their vehicles break down. KISS strongly advises its customers to take the appropriate travel insurance to cover these eventualities.  

5. Will my domestic travel insurance cover my person finacial loss due to a flight disruption?

In most cases your domestic travel insurance should cover any extra expenses you might incur - please refer to your insurers policies in regards to what your covered for.

6. Contact Us

email: info@kingislandsurfsafaris.com.au

http://www.kingislandsurfsafaris.com.au/about-us/#contact

King Island Surf Safaris, 29 Punt Road, Barwon Heads, VIC 3227

call us on 0409 864 055